Thousands of man-hours had been spent and hundreds of thousands of dollars on switching to the newest technology, only there was one significant and unforeseen challenge - no one was using it. Sound familiar? It happens all the time. In this case, the year was 1999 and unfortunately, since that time, I've seen this challenge happen repeatedly. If you ask people why a piece of new technology doesn't get adopted, you will usually get answers like “it didn't do what it promised,” “the people weren't properly trained,” or it just didn't work with our current processes.
Yet, in case after case, I've witnessed technology not be adopted that would have made a difference if it was used, the people were trained, and would have made current processes easier if implemented.
If you are a large business, you want to avoid a tug of war happening between you and your people as you desperately try to get the ROI out of your new tool. If you are a small business, any money put into a new tool that remains unused can be devastating.
ROI, employee satisfaction, UX, IT implementation failure, technology adoption, usability, consumer satisfaction, user satisfaction, user experience, consensus, research-based design, IT strategies, training, technology abandonment, consumer involvement, predictors, business tools, design problems, implementation strategies
Last October, our Founder, Karolyn Hart, was invited to talk to the 200 developers that came together at the Samsung Create! conference. When InspireHUB was founded in 2013, it was immediately retained by the Mandela family to help use technology to fight the pediatric healthcare crisis in South Africa. We eventually morphed to help corporations with their communications. In this talk, Karolyn shares the story of how Progressive Web App technology came to the rescue for InspireHUB clients, what the team learned about using bleeding edge technology and how a small, unknown, scrappy group of devs ended up being the first to do a whole lot of cool stuff.
Grab a mug of something hot and lean in for 20 minutes of fun and inspiring storytelling about what it's like to be a rogue band of developers at the beginning of a technology the world had yet to adopt, from an "Aha! moment" in the back of a cab in Nairobi as our first customer helped inform future design, to the teachable moments that helped pave the way for some of consumer technology's most valuable shifts today.
mobile apps, progressive web apps, PWA, growing pains, insights, collaboration software, collaborative technology, internal communications, video, corporate communications, non-desk workers, device agnostic, Samsung, conference, developers, origin story, Mandela, healthcare, UX, Africa, li-fi, Aha! moments, best practices, customers, design
The Hidden Power of Inclusion? Reach!
W3C Accessibility Compliance. If you know this phrase you likely serve the public in some capacity and are aware of the need for your online presence to be accessible for those who are hearing and visually impaired. At InspireHUB Technologies, we believe that accessible technology is a human right. We are happy to report that some governments have passed legislation as they work to make this a reality. There's no doubt that ensuring your online presence can be accessed by everyone is just the right thing to do. It also ends up that adopting technologies that assist everyone can do more than just make you feel good; it can have direct benefits to your bottom line.
mobile apps, engagement, progressive web apps, local government apps, PWA, rules of engagement, insights, internal communications, culture of care, compliance, compliance management, inclusiveness, future of apps, case studies, device agnostic, UX, best practices, design, software development, usability, user experience, research-based design, IT strategies, technology abandonment, business tools, design problems, implementation strategies, mobile technologies, technology development, leading edge, content management platform, success strategies, engagement platform, smartphones, engagement software, mobile phones, digital engagement, citizen engagement, accessibility, accessibility compliance, web accessibility, web content accessibility guidelines, accessible technology, municipal compliance, mobile technology, civic engagement, smart cities, community engagement