Building on IHUBApp

IHUBApp Builder Terms

Last Updated: April 8, 2026 · End-User License Agreement ↗
Part One

Understanding This Agreement in Plain Language

This first part gives you a clear picture of who this agreement applies to, how it works alongside the Terms of Service, and what matters most before you start building. The full legal terms are in Part 2 — please read both.

1.1 Who Is This Agreement For?

These Builder Terms apply to you if you are the Hub Owner — the person or organization that has built and is responsible for operating an IHUBApp Hub.

That covers two different situations, and both are included:

  • You built a Hub for your own organization. For example, a nonprofit that built a Hub for its own community, a business that built a Hub for its own customers, or an individual who built a Hub for their own project.
  • You built a Hub for someone else. For example, an agency, consultant, or developer who builds and manages Hubs on behalf of clients. You are the registered Hub Owner, even if the Hub serves another organization's audience.

In both cases, if you hold the Hub Owner role — if you control the Hub's settings, billing, content, and user access — these Builder Terms apply to you. The obligations follow the Hub Owner role, not the purpose for which the Hub was built.

Not a Hub Owner?

If you are a registered member or user of someone else's Hub, these Builder Terms do not apply to you. Your relationship is with the Hub Owner. When you joined the Hub, you agreed to an End-User License Agreement (EULA) that the Hub Owner configured. InspireHUB provides the technology platform but is not a party to that agreement between you and the Hub Owner.

1.2 How Are These Terms Different From the Terms of Service?

Every IHUBApp user is bound by the IHUBApp Terms of Service. The Terms of Service is the foundation — it covers the commercial relationship with InspireHUB: your subscription, fees, data handling, intellectual property, dispute resolution, and governing law.

The Builder Terms is an additional layer that applies only to Hub Owners. It adds obligations that arise specifically because you are building and operating a Hub. Importantly, accepting the Builder Terms also means accepting the IHUBApp Data Processing Agreement (DPA) — the document that governs how InspireHUB handles your Consumers’ personal data as your data processor and sets out InspireHUB’s security and privacy obligations to you. The DPA protects you and is available at inspirehub.com/dpa. Think of it this way: the Terms of Service is the lease on the building. The Builder Terms is the additional agreement you sign when you open a storefront inside that building.

1.3 How Do These Terms Work With the Terms of Service?

These Builder Terms are additive. They do not override the Terms of Service. In practice:

  • If the Builder Terms covers something the Terms of Service does not — follow the Builder Terms.
  • If the Terms of Service covers something the Builder Terms does not address — follow the Terms of Service.
  • If both documents address the same point, the Terms of Service governs. The Builder Terms cannot reduce any right you have under the Terms of Service.
  • The Merchant Agreement, Privacy Policy, and Data Processing Agreement each govern their own subject matter independently.

If you are ever unsure which document governs a particular situation, contact InspireHUB at support@ihub.app before acting.

1.4 Key Things to Know Before You Build

You are responsible for your Consumers' personal data

As a Builder, you decide what personal information your users share through your Hub. That makes you a data controller under applicable privacy law. InspireHUB stores and processes that data on your behalf as your data processor. See Section 3.3 and the Data Processing Agreement.

Cookie consent is your responsibility

If your Hub uses analytics, advertising pixels, or any other tracking technology, you must tell your users and — in most jurisdictions — get their permission before tracking begins. InspireHUB does not provide a cookie consent tool. See Section 3.4.

You have security obligations

You are responsible for maintaining reasonable security practices for your Hub. If you become aware of unauthorized access to Consumer Data, you must notify InspireHUB within 72 hours. See Section 8.5.

Subscription fees are non-refundable

All sales are final unless required by law. EU and UK Builders may have a 14-day cooling-off right. Australian Builders have rights under the Australian Consumer Law that this agreement cannot take away. See Section 6.6.

Account arrears may offset your transaction proceeds

If you owe InspireHUB unpaid subscription fees and you are using Ticketing, Fundraising, or Paid Content Services, InspireHUB may deduct outstanding amounts from your transaction proceeds before paying out to you. InspireHUB will notify you when this happens. See Section 6.7.

If you want to customise the terms your users sign, you must get InspireHUB’s approval first

IHUBApp provides a standard End User License Agreement (EULA) that your users accept when they register. If you want to add terms through an Addendum, you must submit it to InspireHUB for written approval before presenting it to anyone. InspireHUB’s approval only confirms your Addendum doesn’t create new obligations for InspireHUB or reduce user protections — it is not a legal sign-off. See Section 4.4.


Part Two

Builder Terms and Conditions

These Builder Terms and Conditions ("Builder Terms") is between you the ("Builder") and us ("InspireHUB") and sets out the full legal terms governing your use of our Builder Services as you build and operate solutions on IHUBApp. These Builder Terms are incorporated into and form part of the IHUBApp Terms of Service. Nothing in these Builder Terms will be interpreted to limit, change, or waive any of the IHUBApp Terms of Service, the Merchant Agreement, the IHUBApp Privacy Notice, the Data Processing Agreement, or any other InspireHUB policies.

By accessing, using, or purchasing any Builder Services, you acknowledge and agree to be bound by the Terms of Service, the Merchant Agreement, the Privacy Policy, the Data Processing Agreement, and these Builder Terms.

1. Definitions

This section defines terms specific to the Builder relationship. All other capitalised terms used in these Builder Terms that are not defined here have the meanings given to them in the IHUBApp Terms of Service. Where a term appears in both documents, the Terms of Service definition governs.

"Builder Services" is the collective term that refers to Ticketing Services, Fundraising Services, Paid Content Services, and Marketing Services available from InspireHUB and through the IHUBApp.
"Consumer / Registered User" means a user of IHUBApp who has obtained access through the Builder and who has entered into a separate End-User License Agreement (EULA) with the Builder, consuming and/or purchasing items from the Builder.
"Consumer Data" means data about Consumers (including personally identifiable information) that you input or submit to Builder Services directly or indirectly, including any data passed through to Third Party Accounts to facilitate payments.
"Channels" means any Channels created in IHUBApp where Posts, Pages and Events are published.
"Featured Content" means any content, posts, pages, events, or other materials that you publish, feature, or promote through the Builder Services, including through Ticketing Services, Fundraising Services, and Paid Content Services.
"Fundraising Services" means using the IHUBApp Give functionality to collect payments and donations towards specific campaigns.
"Hub Owner" means an IHUBApp User who has full access to all functionality of IHUBApp (e.g., Analytics, Billing, Company Profile, Users). There can only be ONE owner. Changing the Owner is an InspireHUB-only function.
"InspireHUB Released Parties" means InspireHUB (being the applicable contracting entity under Section 9.9), its parent companies, Affiliates, subsidiaries, and all respective officers, directors, agents, partners, and employees.
"Marketing Data" refers to statistical, analytical, or other data generated or produced by IHUBApp using Consumer Data and other collected data. Marketing Data does not include any personally identifiable information of Consumers.
"Marketing Services" means any additional services and products purchased by the Builder including onboarding support, account management, and promotional services such as IHUBApp Ads.
"Modules" means the IHUBApp engagement modules that can be added to posts and pages to further engagement.
"Offerings" means any goods, services, tickets, subscriptions, access rights, or other items you make available for purchase, registration, or participation by Consumers through the Builder Services.
"Paid Content Services" means the ability to collect subscription payments to specific content channels through IHUBApp Content channels.
"Ticketing Services" means using the IHUBApp Events functionality to sell tickets, registrations, and other items, allowing the Builder to receive payment.
"You / your / Builder" means the Hub Owner using the Builder Services, as identified in the applicable account record, billing statement, online subscription process, or Order Form.
"InspireHUB / we / us / our" means the applicable contracting entity as specified in Section 9.9 and the Terms of Service.
Cross-Document Terminology Note

The IHUBApp legal suite uses different defined terms for the same entity depending on which document is being read. A Builder and Hub Owner in these Builder Terms is the same entity as a Licensor in the EULA and a Client in the Terms of Service, where that entity fulfils all three roles. The different labels reflect different contexts — building a Hub, licensing the platform to end users, and being a commercial client of InspireHUB.

2. Builder Services & Access

The Builder Services include references to tools available in IHUBApp. Some items are only available through premium features enabled when you sign up for certain Plans. To access Builder Services, you must be the Hub Owner or have been granted appropriate permission access by the Owner. The Hub Owner is responsible for connecting certain Third Party Accounts (such as Stripe, Inc.) to enable Ticket Sales and Fundraising features.

Hub Migrations. If you request migration of your Hub to a different environment or instance, the commercial terms — including fees, service timelines, and scope — are set out in the IHUBApp Terms of Service (Section 2.15) and, where applicable, in a separate Order Form or Statement of Work. The data protection obligations that apply to Hub migrations are governed by Section 1.12 of the IHUBApp Data Processing Agreement. InspireHUB will confirm in writing upon completion of any migration that no Consumer Data was lost, corrupted, or accessed without authorisation during the process.

3. Data and Disclosures

3.1.1 Consents. You have the sole authority to decide what Data, including any personally identifiable information, is received and stored by IHUBApp through your utilization of the Builder Services. It is your responsibility to adhere to all relevant laws concerning your practices of collecting, using, and sharing information. You agree to obtain any necessary consents from Consumers in accordance with applicable law.

3.1.2 Ownership. Consumer Data ownership is governed by the IHUBApp Terms of Service (Section 2.13): you retain all rights to your Consumer Data, and InspireHUB has only a limited licence to use it to provide the Subscription Service. Builder-specific addition: InspireHUB generates Marketing Data from aggregated, de-identified Consumer Data and exclusively owns all rights in the Marketing Data it creates. Marketing Data does not include personally identifiable information. By using Builder Services, you grant InspireHUB access to your Consumer Data for this purpose; if you do not, certain Builder Services features will not function.

3.2 Data

3.2.1 Consumer Data. To utilize the user targeting features of the Builder Services, you must provide us with access to your Consumer Data either by directly delivering it or granting access through your Third Party Accounts. You must comply with applicable laws and the terms and conditions governing your products and services.

3.3 Builder Obligations as Data Controller

As the Builder and Hub Owner, you act as a data controller in respect of the personal information of your Consumers collected through your Hub. InspireHUB acts as your data processor in accordance with the IHUBApp Data Processing Agreement ("DPA"), available at inspirehub.com/dpa. By using the Builder Services, you agree to be bound by the DPA, which is incorporated into these Builder Terms by reference.

3.3.1 Your Obligations. As a data controller, you are responsible for:

  • Establishing and maintaining a lawful basis under applicable privacy law (PIPEDA in Canada, applicable US state laws including CCPA, Privacy Act 1988 in Australia) for all personal data you collect;
  • Providing your Consumers with a privacy notice that accurately describes how their personal data is collected, used, and shared through your Hub, including InspireHUB's role as data processor;
  • Responding to data subject rights requests from your Consumers in accordance with applicable privacy law. To initiate a request requiring InspireHUB's technical assistance, submit via support.ihub.app;
  • Obtaining and maintaining consent for marketing communications through the Message Center. When a Consumer registers through a properly drafted EULA that describes the types of communications they will receive, that registration constitutes their consent — provided your EULA accurately describes all categories of messages you intend to send;
  • Ensuring that any personal data you provide to InspireHUB for processing has been collected lawfully and with appropriate authorization.

3.3.1A EU/EEA and UK Routing Obligation. If your Hub is accessible to, targeted at, or used by individuals located in the European Union, the European Economic Area, or the United Kingdom, you are required to ensure your Hub is hosted on the Canadian instance of IHUBApp. This is a mandatory obligation, not a recommendation. The Canadian instance is the only IHUBApp instance covered by the GDPR-compliant Standard Contractual Clauses and the data protection framework in the IHUBApp Data Processing Agreement for EU/EEA/UK data subjects. A Hub hosted on the US instance cannot lawfully process the personal data of EU/EEA/UK data subjects under GDPR. If you are uncertain which instance your Hub is on, contact support@ihub.app before accepting EU/EEA/UK user registrations.

3.3.2 Marketing Data Activation. Where Marketing Data processing is automatically enabled, you are responsible for ensuring your Consumer-facing privacy notice discloses this processing activity as required by applicable law. Builders who wish to disable this processing on paid plans may do so through their Hub account settings. For free-plan Builders, Marketing Data processing is automatically enabled and cannot be disabled. This is a condition of accessing IHUBApp on a free basis.

3.3.3 Consumer Data on Termination. Governed by the IHUBApp Terms of Service (Section 2.11) and the IHUBApp Data Processing Agreement. Key timelines: 30 days from termination to submit a written retrieval request; InspireHUB then provides 5 business days of temporary access or a data export; after 30 days InspireHUB has no obligation to maintain your data; the Hub is archived for 12 months before permanent deletion. Contact support@ihub.app to initiate retrieval. You remain responsible, as data controller, for ensuring your post-termination data handling complies with applicable privacy law.

3.4 Cookies, Tracking Technologies, and Consent

If your Hub uses any tools that track your users' behaviour — including analytics platforms, advertising pixels, embedded social media features, or any other third-party scripts that place cookies on your users' devices — you are responsible for disclosing this to your users and, in many jurisdictions, obtaining their consent before tracking begins. InspireHUB does not manage this obligation on your behalf.

Your obligations vary by jurisdiction:

  • Canada (Quebec): Law 25 requires explicit, informed, prior consent before any non-essential tracking technology is activated.
  • United States: CCPA/CPRA requires a "Do Not Sell or Share My Personal Information" mechanism if you use cookies for cross-context behavioural advertising.
  • Australia: The Privacy Act 1988 (Cth) requires disclosure of overseas data flows in your privacy policy.
  • EU/EEA: GDPR and the ePrivacy Directive require explicit consent before non-essential cookies are placed. Your Hub must be hosted on the Canadian instance. See Section 3.3.1A.

InspireHUB does not provide a cookie consent tool and makes no commitment to maintain guidance on specific tools. You are responsible for selecting and implementing an appropriate consent solution. For general guidance, refer to your applicable privacy regulator's published resources or consult legal counsel.

Any third-party tracking script you embed in your Hub is your responsibility. You are responsible for vetting any tool you embed and ensuring its data practices comply with your obligations as data controller. InspireHUB takes no responsibility for the behaviour, data practices, or security of third-party scripts installed by Builders.

4. Message Center

4.1 Through the use of Builder Services, you may have the ability to send Marketing Campaigns via the Message Center. Users must be registered for your Hub to access the Message Center.

4.3 Message Center Rules. By using the IHUBApp Message Center, you agree to: possess the right and authority to send messages to listed recipients; comply with all applicable laws including the U.S. CAN-SPAM Act, CASL, and the EU GDPR; refrain from using false or misleading headers; not attempt to remove IHUBApp's automatic unsubscribe link; and take full responsibility for all activity through your Message Center.

4.4 Consumer Data for Your Marketing Campaigns. IHUBApp will only send emails to users who have successfully registered on your Hub. When a User registers, they agree to the End-User License Agreement (EULA) and consent to receive the types of communications described in it. Consumers can manage, mute, or unsubscribe from all notifications at any time through their Hub notification settings.

You may add an Addendum to the EULA to reflect your organization's specific requirements. Any Addendum must be submitted to InspireHUB for written approval before it is presented to end users. An Addendum may supplement the EULA but may not override or reduce any protection established in the base EULA, and may not create obligations for InspireHUB without InspireHUB's prior written approval. Instructions for submitting an Addendum for approval are available at support.ihub.app.

4.5 InspireHUB may limit, suspend, or terminate your access to the Message Center if your use results in a high rate of Unsubscribes or Complaints, or if your use is causing disruption to the IHUBApp Platform. A spam complaint rate above 0.08% as measured by major email providers (such as Google Postmaster Tools) is considered high and may trigger review. InspireHUB will provide notice before taking action where circumstances reasonably permit.

5. Channels

Channel types, notification mechanics, and content services are governed by the IHUBApp Terms of Service (Section 2.7). The following obligations apply specifically to you as Hub Owner:

  • You are solely responsible for all content posted within your channels.
  • You agree to comply with all applicable laws in your use of Channels.
  • You will respect the wishes of users who unsubscribe from any Channel.
  • In the case of a Private Channel, you will not add a departed user back without their express written consent.

6. Premium Pricing and Plans

6.1 Plans, Pricing, and Service Levels. Plans, subscription types, pricing, plan modifications, and service levels are governed by the IHUBApp Terms of Service (Sections 2.1, 2.2, 2.3, 2.9, and 2.20). The Stripe connection for Ticketing, Fundraising, and Paid Content Services must be established by the Hub Owner, as it requires identity verification through the Hub Owner’s account.

6.2 Subscriptions. Subscription terms, renewal notices, billing mechanics, and Free Trial conditions are governed by the IHUBApp Terms of Service (Section 2.10.a). Where you are using Ticketing, Fundraising, or Paid Content Services, InspireHUB may deduct outstanding Subscription Fees from your transaction proceeds — see Section 6.7.

6.3 Canceling Subscriptions

Cancellation is governed by the IHUBApp Terms of Service (Section 2.10.b). Cancel at any time through the billing portal at billing.ihub.app.

Builder-specific notice requirement. Builders with a monthly subscription value of USD $500 or above must submit a written cancellation request to support@inspirehub.com with the applicable advance notice period before their renewal date — 60 days for $500–$999/month, 90 days for $1,000/month and above. Builders below $500/month may cancel through the billing portal with no advance notice.

6.4 Payment Information. Payment processing terms — including how payment information is collected, the Stripe tokenization architecture, identity verification requirements, and InspireHUB’s role as a Stripe Connect platform operator — are governed by the IHUBApp Merchant Agreement. InspireHUB does not store, process, or transmit raw cardholder data. It is your sole responsibility to provide accurate and complete Payment Information and keep it current.

PCI DSS Compliance for Builders

When you use IHUBApp’s Ticketing, Fundraising, or Paid Content Services, payment card data is collected directly by Stripe’s hosted payment elements and never passes through InspireHUB’s servers or your own systems. Most IHUBApp Builders therefore qualify for SAQ A — the lightest PCI DSS compliance tier — which applies to card-not-present merchants that have fully outsourced all payment processing to a PCI DSS-certified third party. Your obligation is to ensure your Hub does not intercept, store, or redirect cardholder data. Verify your specific SAQ classification with your payment processor or a qualified security assessor. Full details on InspireHUB’s PCI scope boundary are in the Merchant Agreement.

6.5 Invoices. Invoice terms are governed by the IHUBApp Terms of Service (Section 2.9). All invoices are distributed through Stripe upon successful payment. A failure by InspireHUB to provide an invoice will not delay or relieve you of your payment obligations.

6.6 Refunds

InspireHUB’s refund policy is governed by the IHUBApp Terms of Service (Section 2.9). Unless otherwise mandated by law, all fees are non-refundable. The following jurisdiction-specific provisions apply in addition to the TOS.

(b) Citizens of the European Union and United Kingdom may be eligible for a refund within 14 days of initially gaining access to such services, including any Free Trial period.

(c) Australian Builders: You have legal rights under Australian law that this agreement cannot take away. Nothing in this Section 6.6 excludes, restricts, or modifies any right, remedy, guarantee, or warranty under the Australian Consumer Law (Schedule 2 of the Competition and Consumer Act 2010 (Cth)). To the extent permitted by law, InspireHUB limits its liability for a failure to comply with any applicable consumer guarantee to: (i) the re-supply of the services; or (ii) the payment of the cost of having the services supplied again.

6.7 Non-payment. InspireHUB’s non-payment and suspension process is governed by the IHUBApp Terms of Service (Section 2.10.e), including the 30-day overdue threshold (10 days for credit card payments), notice requirements, the 10-day suspension window, good-faith dispute protection, and reactivation fees.

Builder-specific offset mechanism. Where you are using Ticketing Services, Fundraising Services, or Paid Content Services, InspireHUB may deduct or set off any outstanding Subscription Fees from the proceeds of transactions processed through your Hub — including event ticket sales and fundraising campaign proceeds — before those proceeds are paid out to you. InspireHUB will notify you through your account or registered email when this offset mechanism is applied. This offset right is in addition to InspireHUB’s other rights under the Terms of Service and the Merchant Agreement.

7. Promotions & Contests

7.1 If you organize a Promotion, such as a sweepstakes, contest, game of skill or chance, or marketing campaign, you are solely responsible for its execution and any associated liabilities. You agree to provide contestants with Official Rules and abide by all relevant laws governing Promotions.

7.2 Any suggested official rules provided by InspireHUB are offered on an "as is" basis for illustrative purposes only. InspireHUB assumes no responsibility for any liabilities arising from such Promotions. We strongly recommend that you seek legal counsel to review the Official Rules before initiating any Promotion.

8. Disclaimers, Warranties & Indemnification

8.1 Warranties. InspireHUB’s warranty disclaimer is governed by the IHUBApp Terms of Service (Section 2.18(a)), incorporated here by reference. The Builder Services are provided “as is” without warranties of any kind, to the maximum extent permitted by applicable law. This disclaimer does not limit InspireHUB’s technical and organisational security commitments as your data processor under the IHUBApp Data Processing Agreement.

8.2 Disclaimer. Non-excludable consumer rights and mandatory liability carve-outs are governed by the IHUBApp Terms of Service (Section 2.18(b-1)), which preserves Australian Consumer Law guarantees, Canadian provincial consumer protection rights, and any other mandatory rights that cannot be excluded by contract in your jurisdiction. Nothing in these Builder Terms reduces those rights.

8.3 Indemnification

In addition to any other indemnification obligations (including those in the Terms of Service), you agree to defend, indemnify, and hold harmless the InspireHUB Released Parties from any and all damages, losses, liabilities, costs, and expenses (including reasonable attorneys' and accounting fees) arising from any Claim related to or resulting from:

  • Your violation of these Builder Terms or unauthorized use of the Builder Services.
  • Your unlawful use of the Builder Services, including non-compliance with anti-spam laws.
  • Your Featured Content or the display of your Featured Content in the Content Channels.
  • The Offerings featured in the Featured Content, including any warranty, liability, misrepresentation, or false advertising.
  • Instances where an Offering materially deviates from its description, causing personal injury, property damage, or other damages.
  • Your Promotions.
  • Your use of any Third Party Content.
  • Our access or use of any Consumer Data from your Third Party Accounts.
  • Your failure to comply with applicable privacy laws as data controller, including any failure to obtain required consents for collection or processing of Consumer Data.

The foregoing indemnification obligations shall not apply to the extent that a Claim arises from or is directly attributable to InspireHUB's own gross negligence, wilful misconduct, or material breach. Where a Claim arises from the combined acts or omissions of both parties, each party's indemnification obligation shall apply only in proportion to that party's responsibility.

8.3A InspireHUB's Indemnification Obligations

InspireHUB will indemnify you against third-party Claims arising directly from:

  • InspireHUB's infringement of a third party's intellectual property rights through the IHUBApp platform itself — meaning claims that the core platform technology, as provided by InspireHUB, infringes a third party's patent, copyright, trademark, or trade secret. This does not cover infringement arising from your Content, your Addendum, or any third-party tools you have embedded.
  • InspireHUB's gross negligence or wilful misconduct in its operation of the IHUBApp platform.
  • InspireHUB's material breach of its obligations as data processor under the IHUBApp Data Processing Agreement, where that breach directly causes a third-party Claim against you.
  • InspireHUB's fraud or fraudulent misrepresentation.

InspireHUB's aggregate indemnification obligation under this Section 8.3A is subject to the same 12-month fee cap set out in Section 8.4. This is conditioned on: (i) prompt written notice of the Claim; (ii) giving InspireHUB sole control of the defence; and (iii) reasonable cooperation at InspireHUB's expense. You may not settle any Claim that imposes obligations on InspireHUB without InspireHUB's prior written consent. InspireHUB will not settle any Claim in a manner that imposes any monetary obligation, operational restriction, or admission of liability on you without your prior written consent, which shall not be unreasonably withheld or delayed.

8.4 Limitation of Liability. InspireHUB will not be liable for any indirect, special, consequential, or punitive damages (including lost profits) arising out of or relating to this agreement. In no event shall InspireHUB's aggregate liability exceed the amounts actually paid by Client in the 12-month period immediately preceding the event giving rise to the claim. InspireHUB assumes no liability on any free subscriptions. This limitation applies to commercial liability under these Builder Terms and does not limit InspireHUB's obligations as data processor under the IHUBApp Data Processing Agreement, which apply regardless of subscription tier.

8.5 Builder Security Obligations

As a Builder and data controller, you are responsible for implementing and maintaining reasonable technical and organisational security measures to protect Consumer Data from unauthorized access. These obligations include:

  • Maintaining reasonable access controls for your Hub administrative accounts, including the use of strong authentication credentials and limiting access to authorized personnel only.
  • Breach notification. Notify InspireHUB via support@ihub.app without undue delay, and in no event later than 72 hours of becoming aware of any unauthorized access to, or disclosure of, Consumer Data processed through your Hub. Cooperate with InspireHUB’s incident response procedures as described in the DPA.

    Your regulatory notification obligations to Consumers and regulators under PIPEDA, applicable US state laws, and the Australian Privacy Act 1988 run concurrently with your notification to InspireHUB — not sequentially after. You are independently responsible for meeting those obligations on their own timelines.

  • Sensitive data. Do not use the Builder Services to store sensitive personal information inconsistently with applicable law or InspireHUB’s Acceptable Use Policy.

    Sensitive personal information includes: health or medical information; financial account numbers, payment card data, or government-issued identification numbers (SIN, SSN, Tax File Numbers); biometric data; information about racial or ethnic origin, religious beliefs, sexual orientation, or gender identity; and information about children under the age of majority. This list is illustrative, not exhaustive.

InspireHUB's own security commitments as data processor are set out in Schedule 2 of the IHUBApp Data Processing Agreement. Your compliance with this section does not limit or replace InspireHUB's obligations under the DPA.

Recommended practice — access records

InspireHUB strongly recommends that Builders maintain reasonable records of access to Consumer Data sufficient to describe the scope and nature of any security incident within the notification timeframes required by law. In a breach scenario, InspireHUB will ask: when did the incident occur, what categories of Consumer Data were affected, how many users were involved, and what was the likely access vector.

9. General Terms

9.1 Amendment; No Waiver

We may update and change any part or all of these Builder Terms from time to time. When we do, the updated Builder Terms will be posted on the InspireHUB website and the "Last Updated" date above will be updated.

Non-material changes. For changes that do not materially affect your rights or obligations, we will provide at least 30 days' written notice before the change takes effect. Continued use of the Builder Services after the effective date constitutes your acceptance.

Material changes. A material change is one that alters: your indemnification obligations; the limitation of liability cap; InspireHUB's data processing rights or security obligations; any term that substantively reduces your rights; or any defined term in a way that narrows its scope or reduces the protections it affords you. A change framed as a “clarification” or “correction” to a defined term is treated as material if it has the practical effect of narrowing that term’s application. For material changes, we will provide at least 90 days' written notice. If you do not accept a material change, you may terminate your subscription without penalty by providing written notice to InspireHUB at support@inspirehub.com before the effective date.

Scope of this Section. The notice requirements and exit rights above apply exclusively to amendments to these Builder Terms. Amendments to the IHUBApp Terms of Service are governed by TOS Section 3.3.a, which provides that TOS amendments become effective on the next business day after posting, with a 30-day written objection window. Builders are bound by both regimes simultaneously — each governs the document it amends.

9.2 Force Majeure. Force majeure is governed by the IHUBApp Terms of Service (Section 3.3.b), which covers the full scope of force majeure events, notice requirements, mitigation obligations, the exclusion of payment obligations, and the 30-day termination right.

9.3 Actions Permitted. Governed by the IHUBApp Terms of Service (Section 3.3.c). Except for nonpayment or proprietary rights claims, no action may be brought more than two (2) years after the cause of action accrued. Applicable mandatory minimum periods override this cap.

9.4 Relationship of the Parties. The relationship between InspireHUB and the Hub Owner is governed by the IHUBApp Terms of Service (Section 3.3.d). Nothing in these Builder Terms creates any employment, agency, or partnership relationship between InspireHUB and the Hub Owner or any delegated Builder. By granting a Builder access to their Hub, the Hub Owner may — depending on the nature and scope of that access — be creating an agency relationship with that Builder for purposes of actions taken within the scope of that access. Hub Owners uncertain about the agency or employment implications of their Builder arrangements should seek independent legal advice.

9.5 Dispute Resolution

Dispute resolution — including the negotiation obligation, the requirement to continue performance during disputes, mediation procedures, mediator appointment, and cost allocation — is governed by the IHUBApp Terms of Service (Section 3.3.e). The following Builder-specific provision applies in addition:

Governing forum. If a dispute remains unresolved for 90 days from the date of the initial written notice of dispute, either party may refer it for final resolution by court proceedings in accordance with Section 9.9. Time spent in mediation counts toward the 90-day period.

9.7 Severability. Severability is governed by the IHUBApp Terms of Service (Section 3.3.g). If any provision of these Builder Terms is determined to be invalid or unenforceable, it will be deemed superseded by a valid, enforceable provision that most closely matches the original intent, and the remainder of this Agreement continues in effect.

9.8 Notices. Notice provisions are governed by the IHUBApp Terms of Service (Section 3.3.h). Notices are deemed delivered on the date of actual receipt. InspireHUB may give notice electronically via the Subscription Service or to your registered email address. You must keep your account information current.

  • Canadian instance (InspireHUB Canada Holdings Inc.): c/o Gloo, LLC, 831 Pearl Street, Boulder, CO 80305, Attention: General Counsel.
  • US instance (Gloo, LLC): 831 Pearl Street, Boulder, CO 80305, Attention: General Counsel.
  • Australian instance (InspireHUB Australia Pty Ltd): Registered ASIC address of InspireHUB Australia Pty Ltd, with a copy to Gloo, LLC, 831 Pearl Street, Boulder, CO 80305.

9.9 Contracting Entity and Applicable Law

Hub InstanceContracting EntityGoverning LawCourts
Canada InspireHUB Canada Holdings Inc. Province of Ontario Ontario Superior Court of Justice
United States Gloo, LLC State of Colorado State and federal courts, Denver CO
Australia InspireHUB Australia Pty Ltd State of New South Wales Courts of New South Wales

In the event of any conflict between this Section 9.9 and the Terms of Service, the Terms of Service shall prevail.

9.10 Entire Agreement. These Builder Terms, in conjunction with the Merchant Agreement, Terms of Service, Privacy Policy, and Data Processing Agreement, constitute the complete and exclusive understanding and agreement between InspireHUB and you concerning the Builder Services.

Key Terms of Service obligations not separately reproduced here. Because these Builder Terms are additive to the TOS, the following important obligations apply to Builders through TOS incorporation and are not duplicated in this document: Confidentiality (TOS §2.14) — mutual obligations covering trade secrets, pricing, customer lists, and proprietary information; Restrictive Covenants (TOS §2.19) — prohibition on soliciting or hiring InspireHUB staff and contractors during the term and for 12 months post-termination; and InspireHUB’s Proprietary Rights (TOS §2.12) — restrictions on copying, distributing, or creating derivative works of InspireHUB’s platform and content; and Effect of Termination and Data Retrieval (TOS §2.11) — the 30-day window to request Consumer Data after subscription termination, the five business days of temporary access, and the 12-month archive before permanent deletion. Builders who do not submit a retrieval request within 30 days of subscription termination will lose access to their Consumer Data after that period.

9.11 Assignment

You will not assign or transfer this Agreement without our prior written consent, except that you may assign this Agreement to a successor by reason of merger, reorganization, sale of all or substantially all of your assets, change of control or operation of law, provided such successor is not a direct competitor of InspireHUB.

InspireHUB may assign this Agreement to any InspireHUB affiliate, or in the event of merger, reorganization, sale of substantially all assets, or change of control, subject to the following conditions:

(a) Notice. InspireHUB will provide at least 30 days’ advance written notice of any assignment, delivered to your registered email address.

(b) Exit right. If you do not wish to continue under the assignee, you may terminate this Agreement without penalty by providing written notice to InspireHUB within 30 days of receiving the assignment notice. Your access will continue until the end of your current paid Subscription Term.

(c) Assumption of obligations. Any assignee must assume all of InspireHUB’s obligations under this Agreement in writing as a condition of the assignment.

(d) Competitor assignment. Assignment to a party that is a direct competitor of your organisation’s primary business requires your prior written consent, which shall not be unreasonably withheld or delayed.

9.12 No Third Party Beneficiaries. Nothing in this Agreement is intended to or shall confer upon any third party person or entity any right, benefit or remedy of any nature whatsoever under or by reason of this Agreement.

9.13 Contract for Services. Governed by the IHUBApp Terms of Service (Section 3.3.l). This Agreement is a contract for services, not for the sale of goods. UCC, UCITA, CISG, and equivalent goods-sale frameworks do not apply. Consumer protection laws are preserved where applicable per Section 8.2.

9.15 Survival. The following sections of these Builder Terms shall survive the expiration or termination of this Agreement: Definitions (Section 1); Data and Disclosures (Section 3), including Builder Obligations as Data Controller (Section 3.3) and Consumer Data on Termination (Section 3.3.3); Disclaimers, Warranties and Indemnification (Section 8), including Builder indemnification (Section 8.3), InspireHUB’s indemnification (Section 8.3A), Limitation of Liability (Section 8.4), and Builder Security Obligations (Section 8.5); and General Terms: Amendment and No Waiver (9.1), Actions Permitted (9.3), Dispute Resolution (9.5), Contracting Entity and Applicable Law (9.9), Entire Agreement (9.10), No Third Party Beneficiaries (9.12), Contract for Services (9.13), Authority (9.14), and Amendments to Executed Agreements (9.16). Any IHUBApp Terms of Service terms expressly stated to survive termination also survive with respect to the Builder relationship, in accordance with Section 1.3.

9.16 Amendments to Executed Agreements. No amendment to an executed Order Form or individually negotiated written agreement between the parties will be effective unless it is in writing and signed by both parties. This does not limit InspireHUB's right to update these Builder Terms by posting updated terms in accordance with Section 9.1.

9.17 Effectiveness; Date. This agreement will become effective when both parties have indicated their acceptance, whether through an executed Order Form, an online acceptance process, or continued use of the Builder Services following notice of updated terms in accordance with the notice requirements in Section 9.1.